Active-adult billing: Starter stays flat as your care team grows

Who counts as an active adult?

An active adult is a person in your people list who meets all four conditions: they are marked as an adult, their status is active, they are not archived, and you have chosen to count them. If any one of those is not true, they do not count toward your plan.

You make the counting decision yourself, person by person. Every person record has a billing setting with three options: count toward the active-adult tier, exclude from it, or decide later. FlockConnect never guesses. There is no age cutoff and no birthdate logic, so a person is a child or an adult because you said so, not because of an algorithm.

• An active adult is a person marked adult, active, counted, and not archived. All four, or they do not count.
• Children, archived, inactive, manually excluded, and unreviewed people never count. New and imported people default to decide later.
• Starter is flat for any church or team size. Small through Network are coming soon and use active-adult bands.
• Starter has no size band. Churches already on a size-based plan may see a soft nudge, never an automatic plan change or hard block.
• The 14-day Starter trial starts with no card. Add a payment method later only if you decide to continue.
• Starter includes neither SMS nor Collie AI. The future size-based plans include monthly allotments, with one warning email per resource at 80 percent and never an overage charge. Collie is advisory: a person approves everything it drafts.
• Billing is owner-only with multi-factor authentication, and all plan changes go through the Stripe portal.

Who never counts?

Children are excluded from the billing count by default. So are archived people, people marked inactive, and anyone you have manually excluded. Archiving a person removes them from the count regardless of their other settings.

New people default to not counting. A person you add by hand starts as decide later, and people who arrive through CSV import or Planning Center sync start the same way. Until you review someone and mark them as a counted adult, they are not part of your bill. The default always errs in your favor.

What are the six plans?

Starter has a flat price for any church or team size. It centers on member notes, interaction notes, and care reports while also including people, households, groups and ministries, forms, Planning Center and calendar sync, analytics, and data export. Small covers up to 150 active adults, Growing covers 151 to 500, Established covers 501 to 1,200, Large covers 1,201 to 2,500, and Network covers 2,501 and up or multi-site churches.

Small through Network are coming soon. Those plans add the relationship-intelligence layer: Collie AI, SMS messaging, connection-health scoring, small-group matching, and maps. Monthly and annual prices remain visible on the pricing page so churches can plan ahead.

What happens when we outgrow our band?

Starter has no church-size band, so its price does not change when your active-adult count grows. For a church already on a size-banded plan, FlockConnect tracks the reviewed active-adult count and can show a soft nudge when another band fits better.

That nudge is the whole mechanism. FlockConnect never changes a plan automatically, never blocks access at a band boundary, and never adds a surprise charge. Plan changes happen only when the account owner chooses them through billing.

How does the 14-day trial work?

Starter is the plan open to new self-serve signups today. Its 14-day trial starts during setup with no card, and your church gets full access to Starter for the whole trial. Add a payment method later from the billing page only if you decide to continue.

About three days before the trial ends, account owners get a reminder email so the date never surprises you. If there is no payment method on file when the trial ends, the subscription is simply canceled rather than charged. You can add or update a card any time from the billing page, which opens the Stripe portal's payment method screen.

How do the monthly SMS and AI allotments work?

The size-based plans include monthly allotments of SMS segments and Collie AI generations, and the counters reset at the start of each calendar month (UTC). Small includes 250 SMS segments and 1,000 AI generations, Growing includes 1,000 and 3,000, Established includes 2,500 and 8,000, and Large includes 5,000 and 16,000. Starter includes neither, and Network has custom SMS volume with uncapped AI. Collie stays advisory either way: a person reviews and approves anything it drafts before it goes anywhere.

When you reach 80 percent of an allotment, the account owner gets one warning email per resource for that month. At 100 percent the plan stops there for the month: FlockConnect blocks further sends and generations rather than billing you for overage. Pending SMS assessment reminders are deferred, not failed, so they go out once the new month's allotment opens.

Who can manage billing?

Billing is account-owner-only, and the billing page requires multi-factor authentication. Admins who open it see a clear deny page instead of billing details. On the page itself, the owner sees the current plan and its status, the reviewed active-adult count, recent invoices as hosted Stripe links, and a plan picker when the church has no live subscription.

Every change to the plan itself happens in the Stripe-hosted customer portal: switching plans, updating the payment method, managing invoices, and canceling. FlockConnect links you there from the billing page and never asks for card details inside the app, so your payment information stays with Stripe.